【英國】倫敦京都希爾頓酒店 Hilton London Metropole, London, England

倫敦京都希爾頓酒店 Hilton Metropole, London, England

這間旅館有很多名稱: 倫敦梅特珀爾希爾頓飯店(Agoda)、倫敦大都會希爾頓酒店(Expedia)、Hilton London Metropole、HiltonLondonMet,但是都相同指的是一間。
旅館星等: ★★★★
旅館聯盟: Hilton系列旅館
住宿時間: 2016/06 整周
價格:10000台幣上下
評語:距離Paddington相當近的旅館,不過相比之下可能是附近希爾頓較差的一間,且服務態度特殊(不太好),建議可以避而遠之除非你很愛老房間、髒枕頭、電梯雜音、特殊的櫃檯。



絕對的不推薦,路旁找一個小旅館也不過就如此!

該如何說起這間旅館呢?其實,這一切都很難開始敘說,一間外觀普通的五星級旅館,內部正在整修歷史悠久的建築。據同行其他朋友敘說,東側房間老舊、西側房間會受到會議室干擾,而我剛好運氣好住在中央塔樓的較高樓層房間,只有24小時無時無刻的電梯噪音和一些骯髒的整理環境,聽說較低樓層房間空調會噴灰塵呢!




態度充滿歧視、不在乎,當旅館不在乎他們品質時,已經沒有更糟的了!

      更進一步說,說到他們的前台,也是一絕。當天,我要求希爾頓會員升等時,櫃台給予的答案是當天客房全滿,這個時候我只能同意(當然,也知道是有幾間套房暗扛起來),可是沒想到有許多朋友都換房成功。後來,我實在被電梯聲音吵到不行,深夜兩點還在旅館前台討論這件事情,沒想到當下有個印度人前台實在很厲害,他說我的房間不能換就是不能換!就算很吵、或是枕頭發霉。後來,問朋友,大家都說其實都有聽到那個電梯聲音,只是我剛好在貨梯對面...。最絕的是那個前台不但態度很差、敷衍了事,居然最後還說了:The World Is Unfair!來回應其他人有換房成功。好樣的,還沒完!他又說:You should ask whoever booked the room for you!太完美了!其他前台幫朋友升等都沒關係,唯獨我被吵、我睡髒枕頭沒關係!並且,臉裝出一副"去你的。我說不升就不升,也不能換,你不要來吵了"的樣子。隔天早上反應前台時,他們又說出"That's all?",真的很誇張!


對於Hilton London Metropole,希爾頓會員是不存在的。

  服務不好到,連我這個希爾頓金卡會員都不理,直接忽略我的要求、直接忽略我的感受,如果說有甚麼地方讓英國這個地方蒙羞,應該就是這間旅館了吧,如果有甚麼地方讓希爾頓集團的評比落下到不及格,應該就是這間旅館了吧。甚至連金卡會員要吃早餐都會被攔下來趕走,我覺得這間旅館已經讓我從可以提很多意見、到說不出話、再到滿腔怒火了。




電梯不修、房間不整理、冷氣噴煙,但是送水果盤道歉。

       之後,他們贈送了所謂的致歉水果盤,基本上就是沒有甚麼用的水果盤,一來我都在開會,開會以外就是在外面遊走拍照,水或者是飲料或是食物或是水果在會議中都可以拿,所以對我而言,水果盤還不如找到個方法幫我修好電梯,之後又多次反應,Hilton London Metropole還是沒有理睬,如果你來到這個地方住這家旅館,不要期待太多,會重重的失望的。

你,以為結束了嗎?
侵犯個人隱私權、背後打小報告的手段也是很厲害。

將客人抱怨的信件轉給客人的公司,不但侵犯了個人隱私權,也嚴重了讓 Hilton 的信譽、品質嚴重的變差,這樣的作法,和台灣軍隊喜歡往別人高層搞、或是找別人麻煩是找別人公司高層有甚麼差異?不好好處理問題,反而來做沒用的事情。Hilton London Metropole,有你的。

當然還有...
道歉之後,不表示不能繼續說
給了道歉,不表示我就該停嘴,還不斷威脅我、恐嚇我、繼續犯錯,大家看過殺人犯嗎?就算是殺了人,到對方靈堂道歉之後,也不表示新聞媒體不能報、也不表示家屬不能不原諒、也不表示不能繼續責備殺人犯!

它們後續影響力有半年一載,
嚴重影響了我私人生活、工作。


       I actually don't know where to start when it comes to this hotel. I think I will start with its appearance. The outside is like an ordinary hotel ( not a 5-star one ). It's a building with a long history and currently going though some maintenance. According to real experience from other friends, the rooms in east tower are pretty old, the rooms in west tower would be affected by some conference room activities. I happened to be really lucky to stay in a refurbished room, and there are only really loud noise from the lifts and some room cleaning issues. I also heard that the air conditioner in the lower floors would blow dirt out.

       Furthermore, there was a hotel clerk in the front desk told me that the hotel rooms are full and no further upgrade can be done for elite members. However, some of my friends' room were successfully upgraded or changed. I felt disappointed. That's not the worst though. After I finished my daily events and came back to the room, there were loud noise and dirty pillow. I felt sad and tired. I went downstairs at 2am, but I got the answer of "NO" for changing my room. Also, the Indian in the front desk told me that "The World Is Unfair!" so some of them can changed the room but not me. It's not over yet. He told me that I should ask whoever booked the room for me to upgrade my room. That's an amazingly screwed-up answer. They want me to stay in a noisy room with dirty pillows.

       After 2 days (I stayed for 6 nights), they sent the fruits plate up here. Basically, they are useless fruits. I mean that it couldn't fix the elevators that is making huge sounds, and it doesn't fix the words front desk told. They don't even ask that front desk guy to give me a proper apology. It's so annoying that no a thing is fixed ... If you like to stay in a place like this, please don't expect too much and good luck. ( Would you believe in a hotel telling multiple lies like: no rooms available and no other people changing the room successfully?)

      Apology means nothing but showing your respect and sorry to the bad events occurred. However, it doesn't mean that after your apology that one should stop talking about you. I didn't sign anything stating my stop about advertising this bad hotel. Pushing this through emails with one's company and trying to threaten him or her would be a really bad idea.

      Take death row prisons for example, even though they might apologize for these wrong deeds, that doesn't mean the news paper can't write about their bad behaviors. Furthermore, the relatives of the victims can still talk about it and the victims can still argue about the bad doings about death row prisons. There is freedom of speech in this world.


世界上不公不義已經太多,而這間旅館讓世界更糟。
The world is already UNFAIR, and Hilton London Metropole is making it worse.

當然,還有更多台面上不能說的事情,但...

不想要訂購到奇怪的旅館嗎? 推薦你使用 TripAdvisor 比較旅館。
例如這間旅館是排名第 585 (共 1,067 家) 的倫敦飯店。

If you don't want to make reservations in odd hotels,I would recommend
TripAdvisor for reviews from all over the worlds.

我建議一定要選擇至少排名一半以內的旅館,最好是1/3內的旅館。

不然遭遇到倫敦京都希爾頓酒店這種旅館可是哭笑不得、連夜難眠

I would suggest you that you should book your hotel within at least top 50%.Actually, top 30% is recommended!You can also use HotelsCombined for better hotel price comparing!
點此讓HotelsCombined自動幫你比較所有旅館價格
點此觀我所住過的旅館經驗列表 


要避開很差的旅館,請依定要看這些文章,才有機會稍微避開...。
那些年,我住過的奇耙旅館 世界前幾差的旅館們介紹。
旅館超多雷該怎麼避免 義大利旅館相關
旅館訂房、尋找、比價細節教學 包含邊比價邊尋找排名喔!
旅館經驗列表 幾年來的旅館親身經歷

Save on your hotel - www.hotelscombined.com

8 則留言:

  1. 這樣的旅館真的太糟了!!應該抵制!!!!!!

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  2. Wow. This hotel is amazingly crazy, man. No one should stay in this property. Now, I remember the name "Hilton London Metrolpole". If I couldn't fall asleep, and the front desk told me that the world is unfair. I might have just sue them.

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    1. Ah, ikr. I just can't believe that this hotel can still survive in London area. They also did something more than these bad things they did here... Those are something I can't tell people yet but I will do so if necessary sometime later.

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  3. A bad hotel is and will always be bad.

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    1. No, Hilton London Metropole is not only bad but ... I think they are just ... THE WORST HOTEL EVER EXISTS IN THIS WORLD.

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  4. What the...? Really???

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    1. yap. it's real story. I hate to say that ... but Hilton London Metropole sucks not only because of it's equipment but also for its attitude of trying to be world's number 1 worst hotel. I think HiltonLondonMet has already won the competition of bad hotel... I don't know if it will be the worst forever but I think even the way Hilton handle it is like ... HILTON IS GOING DOWN DOWN DOWN DOWN.

      Oh, by the way, if Hilton London metropole got any question, stop messing up with my company ... Just sue me from London. Sue me on reporting the real story and suing me for being insulted by Hilton London Metropole.

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